Project
Design and build a new digital sales and marketing ecosystem to position USS as a market leader and future proof the business for a digital age.
Role
Lead UX/UI Designer while working at Dauntless
Date
2020
Overview
United Site Services is the leading provider of portable toilet rentals in the United States, servicing over 100,000 customers.
The problem
USS had an outdated digital presence, it was primarily paper & physical form-based, with slow turnaround timing within the business and to the customers and business growth was at a decline.
By gathering voice-of-the-employee and voice-of-customer data, we mapped key pain points and identified opportunities. This helped inform the design and functionality decisions and development.
Where I was involved:
- Marketing website
- Customer portal
- Employee portal
- Driver app
Uncover a detailed breakdown of three of the projects below.
Driver Application
Mobile-friendly driver app for Field-Service Technicians to work efficiently and effectively.
Employee Portal
A new portal empowering internal employees to efficiently sell, respond and manage clients.
Customer Website
A user-centric marketing website bringing familiar user experiences to USS.
Made by Farha 